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My own network problems and bad timing caused me to have some small problems in my first couple transactions on goldsilverbitcoin.com.
In each case, an e-mail cry for help was answered immediately, the situation was made right, and within two to three days my order was in my hands, fully satisfied.
GSB's products are top quality, their prices are very competitive despite trading in BTC as opposed to cash, and the service is the best. Not only would I recommend this to my best friends and family, but I plan to continue to give GSB all my trades.
I can't imagine finding anyone half as good!
Click on the charts to enlarge or click here for source codes